The Basics – Is our online ticketing system right for your event?
We realize that you will be shopping around for a ticketing system that fits your budget and your needs. To make your job easier we have attempted to present a brief but thorough overview of the most popular questions we receive from new customers:
1. The cost to use the system is .50 a ticket. No hidden fees or additional charges.
2. There are no minimums except for the $20/mo. required to keep your account active. This amount will be deducted from the total tickets sold each month.
3. We do not handle credit card processing for you. We like you to be in charge of your money. You can set up your own merchant account through our accepted processors like Paypal and Authorize.net and integrate directly with our system. We can refer you to our preferred merchant account company for advice and quotes. Please just let us know if you’d like someone to call you to discuss and explain your options. We recommend this due to the complexity of accepting credit cards online.
4. To cover any expenses and our .50 charge per ticket you have complete control to apply your own convenience fee, processing fee, etc. and call it whatever you want withing our system.
5. You will be billed monthly for all tickets sold through our system and these fees will be charged to your credit card on file unless discussed otherwise.
6. All tickets tracked through our system will be .50 a ticket regardless if it’s a free ticket, sold online, sold through your box office or through a ticket outlet. Our per ticket prices are the lowest in the industry and we believe that we offer a powerful and affordable, central location for you to track all of your tickets online and off.
7. You have the option to sell tickets as “print-at-home”, “will call” or you may elect to print tickets from your system and distribute them yourself. You may also sell tickets through our system and pre-print your tickets in advance from a traditional ticket printer – then distribute the tickets yourself.
8. We do not currently provide fulfillment and mailing services but we will in the near future. Please contact us to discuss this option and we may make an exception based on your volume.
9. You may operate multiple venues and events out of one account. There is no limit.
10. You may customize the look of your venue store. Knowledge of HTML is required or we can help you. The only thing that tells the customer they are on our site is the event URL (web address) which will be formatted as follows: http://events.eventticketingsystems.com/venues/your-venue-name/
11. You have complete, real time reporting within the system regarding what is sold. You may print, email or export this data anytime.
12. Our system is flexible so you can manage general admission events, reserved seating events or a combination.
13. Print-at-home tickets require a form of validation for large events. There are three options available.
a) First, for reserved seating events you can elect to admit anyone with a ticket and address conflicts as they arise. Since there is only one ticket per seat it’s easy to solve conflicts by confirming the name on the ticket with a person’s ID. For most event types fraud will be low so you need to consider if tight security is worth the effort.
b) You may elect to scan all tickets at the gate. We currently offer a ticket scanning solution that works with a wired scanner hooked up to a wireless laptop. We do not currently provide the equipment. We do not currently offer a solution for hand-held wireless scanners.You may purchase affordable wired scanners that can be plugged into a laptop and configured easily. Each ticket can only be scanned once to ensure that print-at-home tickets are not copied and distributed.
c) The third option is to require your patrons to check-in at the box-office and verify that their ticket is valid with an ID. You may also elect to use the Will Call option which requires the patron to bring their receipt to gain entry to the event.
Bottom line is that reserved seating events usually work themselves out. We recommend the ticket scanning solution for those who have wireless laptops, an internet connection and the ability to purchase wired USB scanners (which are very affordable). An effective and low tech solution is to simply require check-in with a valid ID. All print-at-home tickets have the purchaser’s name on the ticket.
14. Tickets may be transferred to other patrons from within their account. Each person who makes a purchase will have their own unique username and password for their account.
15. You have complete control to setup and manage your venues and events from within our system. For reserved seating events you will need an uploadable image of your seating chart as a JPEG. There are no setup fees and we give you complete control.
16. You can setup packages, mange discounts and discount codes, upsell items like parking passes and pre-show events, and sponsorships. Discount codes can be applied at the venue or event level.
17. You have complete control over the look of your print-at-home tickets for every individual event. You can customize the header, the event graphic and a large area at the bottom that can be used for promotions or sponsorships.
18. Sales are managed in real time within the system. You can view by sale or by individual tickets sold as well as other “overview” reports.
19. Our system requires every person purchasing a ticket to register in the system. This records their sale and also allows them to log into their account in the future to review past purchases, print their tickets again or transfer tickets to another person.
20. You may print physical tickets from our system on traditional ticket stock. A ticket printer is required and you can rent or purchase printers and ticket stock from our approved vendor www.worldwideticketcraft.com. We do not sell or support ticket printers at this time and you will work exclusively with World Wide Ticket Craft when printing your tickets from our system.
21. You may setup individual ticket sellers who only have the ability to sell tickets. Administrators and ticket sellers have the ability to sell advance tickets, on hold tickets and bypass any online payment systems we have in place.
22. You have the option to accept donations within our system during the checkout process.
If there are any other specific questions that you have please review and search the support documents on this site. You may also submit a support ticket and someone will get back to you immediately. We look forward to working with you.