Visa and Mastercard have set a minimum standard requirement for accepting credit cards on the Internet. In order to avoid a significant delay in the settlement of your funds, you need to ensure that the following minimum items are in place when you setup your venue store.
In order to help you through this process, we’ve detailed out some information about each requirement and our suggested actions. Read the rest of this entry »
We’re always here to help you. Please submit a support ticket with your question, problem or bug fix and we’ll get back to you as soon as possible. You can access the support portal anytime from the top navigation within your account or feel free to bookmark the following link: http://www.eventticketingsystems.com/support/
We’ll normally respond to support requests within the hour but no later than 24 hours.
Normally we’ll post a message that will appear on your dashboard to alert you of important updates and changes. We will also give full details on our blog that will explain things in detail. If you’d like to request a feature, please feel free to submit a support ticket or email us at support@eventticketingsystems.com
Chances are you are trying to test while still logged into your administrator account. Since you are an administrator you have the ability to sell tickets that are put on hold. So when you are logged into your account you will have the ability to sell tickets that are on hold. To see this from the public’s perspective log out of your administrator account and then view your venue store.
There is one important thing to note here. You are probably still logged into your administrator account when you’re viewing/testing the venue store. Read the rest of this entry »
When you have your venue and events setup you can easily view your “Venue Store” by clicking on the Venues tab and then going to the far right in the Administration column. (See image below) In the drop down that corresponds to your venue select “View Store”. This will provide you with the view from the client’s perspective. Read the rest of this entry »
Sometimes watching is a little easier than reading. In the spirit of sitting back and taking it all in, we offer you a list of Quick Start videos to get you up and running quickly. Read the rest of this entry »
Please take a few minutes and read through the following instructions and you’ll have a much easier time getting acquainted with the ETS system.
Step 1 – The Dashboard: Each time you login you’re presented with your “Dashboard”. This is where you can get an overview of your events and venue statistics. Events are listed by the upcoming events at the top of the list. You may also notice news postings regarding issues, updates, reminders and improvements to the system. You may click the View All link at the top of the page for a quick jump over to your complete event list. Read the rest of this entry »
Ticket Printers:
We recommend that you purchase one or rent one from http://www.worldwideticketcraft.com. The price to purchase a ticket printer is around $1000 and will go down with volume. If you plan to purchase a ticket printer you can do it quickly online or call to discuss your options with a sales rep. WWTC has people assigned to regions so it might be good for you to just call and get hooked up with someone in your region. Read the rest of this entry »