Handicapped Seating
We realize that you’ll need to accommodate special needs patrons at you event so we’ve provided some suggestions and solutions within this support document.
Reserved Seating Event:
If you have a reserved seating event you’ll define seats as handicapped when you define the seat type in your seating chart. When a customer clicks on the seat it will say to call the box office phone number to reserve these seats. This phone number is inserted automatically from the number in your account (under My Account) so please make sure that the number listed in your account is your customer service/ticket ordering number. Please see below to see how reserved seating will be presented within your section:
General Admission/Reserved Seating Combo Event:
You are able to make a “combo” reserved seating/general admission seating chart so this option is a good solution if you’re using a seating chart and your sections are general admission. Just define the areas where you have handicapped seating as reserved seating instead of general admission (as shown above). When the customer clicks on that section it will show them the available handicapped seats and prompt them to call and reserve if there are seats available. Other patrons can order their tickets online as usual. There is no way to confirm that a patron is actually handicapped when ordering online so we believe this is the best way to handle handicapped seats.
NOTE: The system will only provide the phone number for the public. If you want to sell and reserve handicapped seats you have the ability as an admin and they will be shown as sold online. Please login to your account and the handicapped seats will be available for sale.
General Admission Event (without a seating chart):
If you have a standard general admission event without a seating chart there is no way to define the number of handicapped seats within an event. What you’ll need to do is setup another seating chart and event for the same date and label it in such a way that it’s identified as handicapped seating for that event. Doing it this way also allows you to offer the option where a ticket covers seating for the handicapped patron and their escort. You will then define how many handicapped tickets you have available and allow them to purchase online. We recommend that you set these tickets as “Will Call” only so you can verify that the patron is actually handicapped when they arrive at the event.
“Down and dirty” simple solution”
A simple solution would be to add some text to your seating chart that simply states that you have handicapped seating available and to call the phone number listed. This option doesn’t allow you to track tickets sold in our system but it’s an option.