Regarding changing existing orders, there is no way to do that in the ETS system. If an order is placed then it’s set in stone in the system unless you delete it. What we suggest to do is this:
1) Delete the order in your account which will release the tickets.
2) Login as an admin and secure the new tickets for the customer.
3) Now, instead of actually running the credit card again, just choose box office sale during checkout. This will allow you to secure the tickets without entering any kind of payment information and double charging the customer. Read the rest of this entry »
There might be a few orders that your payment processor (Authorize.net, First Data, Paypal, etc.) does not officially confirm when the order is complete. This part of the process is also out of our control because they’ve left our site. Regardless, we have dealt with this in the past with many of these services and have planned appropriately. Read the rest of this entry »
Ticket Printers:
We recommend that you purchase one or rent one from http://www.worldwideticketcraft.com. The price to purchase a ticket printer is around $1000 and will go down with volume. If you plan to purchase a ticket printer you can do it quickly online or call to discuss your options with a sales rep. WWTC has people assigned to regions so it might be good for you to just call and get hooked up with someone in your region. Read the rest of this entry »