Paypal Auto Return Overview and Setup

With Auto Return for Website Payments, your buyers are redirected back to our site immediately after clicking the Pay button on the Payment Confirmation page.

Your patrons enjoy a streamlined checkout experience and are returned back to print their tickets quickly.

How Auto Return Works

Setting Up Auto Return

To set up Auto Return:

1. Log in to your Paypal account and click the Profile subtab under My Account.
2. Click the Website Payment Preferences link under Selling Preferences.
3. Click the On radio button to enable Auto Return.
4. Enter the Return URL http://events.eventticketingsystems.com.

Please perform a live test transaction to fully test your account from beginning to end. You can always refund any test fees from within your Paypal.

Also, don’t forget to release any test tickets from the ETS system.

Handicapped Seating

We realize that you’ll need to accommodate special needs patrons at you event so we’ve provided some suggestions and solutions within this support document. Read the rest of this entry »

How do I know when you’ll release new features?

Normally we’ll post a message that will appear on your dashboard to alert you of important updates and changes. We will also give full details on our blog that will explain things in detail. If you’d like to request a feature, please feel free to submit a support ticket or email us at support@eventticketingsystems.com

I’ve put a section on hold but it’s still allowing ticket sales

Chances are you are trying to test while still logged into your administrator account. Since you are an administrator you have the ability to sell tickets that are put on hold. So when you are logged into your account you will have the ability to sell tickets that are on hold. To see this from the public’s perspective log out of your administrator account and then view your venue store.

Why do I see “Box Office Sale” as a payment option during checkout?

There is one important thing to note here. You are probably still logged into your administrator account when you’re viewing/testing the venue store. Read the rest of this entry »

How can I see my venue from the patron’s point of view?

When you have your venue and events setup you can easily view your “Venue Store” by clicking on the Venues tab and then going to the far right in the Administration column. (See image below) In the drop down that corresponds to your venue select “View Store”. This will provide you with the view from the client’s perspective. Read the rest of this entry »