Regarding changing existing orders, there is no way to do that in the ETS system. If an order is placed then it’s set in stone in the system unless you delete it. What we suggest to do is this:
1) Delete the order in your account which will release the tickets.
2) Login as an admin and secure the new tickets for the customer.
3) Now, instead of actually running the credit card again, just choose box office sale during checkout. This will allow you to secure the tickets without entering any kind of payment information and double charging the customer. Read the rest of this entry »
There might be a few orders that your payment processor (Authorize.net, First Data, Paypal, etc.) does not officially confirm when the order is complete. This part of the process is also out of our control because they’ve left our site. Regardless, we have dealt with this in the past with many of these services and have planned appropriately. Read the rest of this entry »
With Auto Return for Website Payments, your buyers are redirected back to our site immediately after clicking the Pay button on the Payment Confirmation page.
Your patrons enjoy a streamlined checkout experience and are returned back to print their tickets quickly.
How Auto Return Works
Setting Up Auto Return
To set up Auto Return:
- Log in to your Paypal account and click the Profile subtab under My Account.
- Click the Website Payment Preferences link under Selling Preferences.
- Click the On radio button to enable Auto Return.
- Enter the Return URL http://events.eventticketingsystems.com.
Please perform a live test transaction to fully test your account from beginning to end. You can always refund any test fees from within your Paypal.
Also, don’t forget to release any test tickets from the ETS system.
Integrating your ETS account with your Authorize.net gateway is simple. Below we’ve provided a quick “Visual Guide” that will help you see where to input your Authorize.net info within your ETS account. Included are images showing where you obtain this information from within your Authorize.net account. Read the rest of this entry »
Our system works best with a Paypal Business Account. There is no charge for setting up a Paypal Business Account. When setting up your account you’ll want to choose Website Payments Standard which allows users to pay with a credit card without establishing their own Paypal account. It also allows the added benefit of paying with a Paypal account if they so desire. There is no credit application, no setup fees and no montly fees required for setup and it only takes a couple days to get everything approved and ready to go. Paypal will need to verify your account before it’s active but it’s not a lengthy process. Read the rest of this entry »
Available for general admission events using the same seating chart, a series package allows you to group events by “series” and apply a discount. The series package option presents the package as an option within your venue store and the patron only needs to select that package to get all shows in the package and receive the discount during checkout. Individual tickets are printed for all events within the package. Soon, this option will be available for reserved seating when we complete the option of the system to sell seats based on availability instead of allowing the customer to choose their seats.
First we’ll explain how to setup a basic series package. Then we’ll show you how you can make the package available within designated sections at your venue. Read the rest of this entry »
When you have everything setup, configured and tested within your account you’ll need to link from your main website to your venue store so customers/patrons can purchase tickets. To find out what that link is simply go to the venues tab under administration and click on “View Store”. This is essentially the view of the store that your patrons will see. In the address bar in your browser you just need to copy this address and use it in your links going forward. Read the rest of this entry »
We realize that you’ll need to accommodate special needs patrons at you event so we’ve provided some suggestions and solutions within this support document. Read the rest of this entry »
Once you have your authorize.net account established the next step is simple. All you need to do is two things: Find your “API Login Id” and your “Transaction Key” from within your Authorize.net account.
Here are specific instructions: Read the rest of this entry »
We realize that you will be shopping around for a ticketing system that fits your budget and your needs. To make your job easier we have attempted to present a brief but thorough overview of the most popular questions we receive from new customers:
1. The cost to use the system is .50 a ticket. No hidden fees or additional charges. Read the rest of this entry »