Integrating your ETS account with your Authorize.net gateway is simple. Below we’ve provided a quick “Visual Guide” that will help you see where to input your Authorize.net info within your ETS account. Included are images showing where you obtain this information from within your Authorize.net account. Read the rest of this entry »
Our system works best with a Paypal Business Account. There is no charge for setting up a Paypal Business Account. When setting up your account you’ll want to choose Website Payments Standard which allows users to pay with a credit card without establishing their own Paypal account. It also allows the added benefit of paying with a Paypal account if they so desire. There is no credit application, no setup fees and no montly fees required for setup and it only takes a couple days to get everything approved and ready to go. Paypal will need to verify your account before it’s active but it’s not a lengthy process. Read the rest of this entry »
Available for general admission events using the same seating chart, a series package allows you to group events by “series” and apply a discount. The series package option presents the package as an option within your venue store and the patron only needs to select that package to get all shows in the package and receive the discount during checkout. Individual tickets are printed for all events within the package. Soon, this option will be available for reserved seating when we complete the option of the system to sell seats based on availability instead of allowing the customer to choose their seats.
First we’ll explain how to setup a basic series package. Then we’ll show you how you can make the package available within designated sections at your venue. Read the rest of this entry »
When you have everything setup, configured and tested within your account you’ll need to link from your main website to your venue store so customers/patrons can purchase tickets. To find out what that link is simply go to the venues tab under administration and click on “View Store”. This is essentially the view of the store that your patrons will see. In the address bar in your browser you just need to copy this address and use it in your links going forward. Read the rest of this entry »
We realize that you’ll need to accommodate special needs patrons at you event so we’ve provided some suggestions and solutions within this support document. Read the rest of this entry »
Once you have your authorize.net account established the next step is simple. All you need to do is two things: Find your “API Login Id” and your “Transaction Key” from within your Authorize.net account.
Here are specific instructions: Read the rest of this entry »
We realize that you will be shopping around for a ticketing system that fits your budget and your needs. To make your job easier we have attempted to present a brief but thorough overview of the most popular questions we receive from new customers:
1. The cost to use the system is .50 a ticket. No hidden fees or additional charges. Read the rest of this entry »
Visa and Mastercard have set a minimum standard requirement for accepting credit cards on the Internet. In order to avoid a significant delay in the settlement of your funds, you need to ensure that the following minimum items are in place when you setup your venue store.
In order to help you through this process, we’ve detailed out some information about each requirement and our suggested actions. Read the rest of this entry »
We’re always here to help you. Please submit a support ticket with your question, problem or bug fix and we’ll get back to you as soon as possible. You can access the support portal anytime from the top navigation within your account or feel free to bookmark the following link: http://www.eventticketingsystems.com/support/
We’ll normally respond to support requests within the hour but no later than 24 hours.
Normally we’ll post a message that will appear on your dashboard to alert you of important updates and changes. We will also give full details on our blog that will explain things in detail. If you’d like to request a feature, please feel free to submit a support ticket or email us at support@eventticketingsystems.com